{"id":3516,"date":"2025-10-29T00:43:58","date_gmt":"2025-10-29T00:43:58","guid":{"rendered":"https:\/\/jamonesmontedorado.com\/returns-and-refunds-policy\/"},"modified":"2025-10-29T00:43:58","modified_gmt":"2025-10-29T00:43:58","slug":"returns-and-refunds-policy","status":"publish","type":"page","link":"https:\/\/jamonesmontedorado.com\/en\/returns-and-refunds-policy\/","title":{"rendered":"Returns and Refunds Policy"},"content":{"rendered":"<p data-start=\"408\" data-end=\"701\">At <strong data-start=\"411\" data-end=\"435\">Jamones Monte Dorado<\/strong>, we are committed to offering you the highest quality products and excellent service. If, for any reason, your shopping experience has not been satisfactory, we offer you a clear and transparent returns and refunds policy. <\/p>\n<hr data-start=\"703\" data-end=\"706\">\n<h2 data-start=\"708\" data-end=\"735\">Right of Withdrawal<\/h2>\n<p data-start=\"737\" data-end=\"885\">The customer has the right to withdraw from the contract within <strong data-start=\"801\" data-end=\"822\">14 calendar days<\/strong> from receipt of the order, without the need for justification.<\/p>\n<p data-start=\"887\" data-end=\"1012\">To exercise this right, you must notify us of your decision unequivocally, through one of the following means:<\/p>\n<ul data-start=\"1014\" data-end=\"1145\">\n<li data-start=\"1014\" data-end=\"1069\">\n<p data-start=\"1016\" data-end=\"1069\"><strong data-start=\"1016\" data-end=\"1039\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1040\" data-end=\"1067\">info@jamonesmontedorado.com<\/a><\/p>\n<\/li>\n<li data-start=\"1070\" data-end=\"1145\">\n<p data-start=\"1072\" data-end=\"1145\"><strong data-start=\"1072\" data-end=\"1093\">Postal address:<\/strong> Calle Alcalde Emilio Arroyo L\u00f3pez n\u00ba 8 \u2013 23009 Ja\u00e9n<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1147\" data-end=\"1262\">You can use the withdrawal form available on our website or any other valid means in writing.<\/p>\n<hr data-start=\"1264\" data-end=\"1267\">\n<h2 data-start=\"1269\" data-end=\"1302\">Conditions for Return<\/h2>\n<p data-start=\"1304\" data-end=\"1401\">In order for us to accept the return of the product, the following requirements must be met:<\/p>\n<ul data-start=\"1403\" data-end=\"2152\">\n<li data-start=\"1403\" data-end=\"1574\">\n<p data-start=\"1405\" data-end=\"1574\">The product must be <strong data-start=\"1436\" data-end=\"1461\">in its original condition<\/strong>, without having been used or manipulated beyond what is necessary to verify its nature and characteristics.<\/p>\n<\/li>\n<li data-start=\"1575\" data-end=\"1727\">\n<p data-start=\"1577\" data-end=\"1727\">The item must be returned in its <strong data-start=\"1615\" data-end=\"1636\">original packaging<\/strong>, including labels, accessories, documentation and promotional items, if any.<\/p>\n<\/li>\n<li data-start=\"1728\" data-end=\"1821\">\n<p data-start=\"1730\" data-end=\"1821\">The product must be <strong data-start=\"1753\" data-end=\"1780\">perfectly protected<\/strong> to avoid damage during transport.<\/p>\n<\/li>\n<li data-start=\"1822\" data-end=\"2152\">\n<p data-start=\"1824\" data-end=\"2152\">In the case of food products, they <strong data-start=\"1862\" data-end=\"1912\">must not have been opened or unsealed<\/strong>, in accordance with article 103 of the General Law for the Defense of Consumers and Users, which <strong data-start=\"2009\" data-end=\"2048\">excludes the right of withdrawal<\/strong> for goods that are not suitable to be returned for health or hygiene reasons once unsealed.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2154\" data-end=\"2157\">\n<h2 data-start=\"2159\" data-end=\"2191\">Cost of Return Shipping<\/h2>\n<p data-start=\"2193\" data-end=\"2367\">The <strong data-start=\"2196\" data-end=\"2249\">customer will assume the direct costs of returning<\/strong> the goods. We recommend using a courier service that provides a tracking number for added security.<\/p>\n<p data-start=\"2369\" data-end=\"2442\">Returns with postage due or shipments without prior notice will not be accepted.<\/p>\n<hr data-start=\"2444\" data-end=\"2447\">\n<h2 data-start=\"2449\" data-end=\"2462\">Refunds<\/h2>\n<p data-start=\"2464\" data-end=\"2680\">Once the product has been received and its condition verified, a <strong data-start=\"2533\" data-end=\"2574\">full refund of the amount paid<\/strong> will be processed, including standard shipping costs (unless an urgent or special shipping method has been chosen).<\/p>\n<ul data-start=\"2682\" data-end=\"2928\">\n<li data-start=\"2682\" data-end=\"2770\">\n<p data-start=\"2684\" data-end=\"2770\">The refund will be made using the <strong data-start=\"2724\" data-end=\"2747\">same payment method<\/strong> used for the purchase.<\/p>\n<\/li>\n<li data-start=\"2771\" data-end=\"2928\">\n<p data-start=\"2773\" data-end=\"2928\">It will be made within a <strong data-start=\"2792\" data-end=\"2829\">maximum period of 14 calendar days<\/strong> from receipt of the returned product or from proof of shipment, whichever occurs first.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2930\" data-end=\"2933\">\n<h2 data-start=\"2935\" data-end=\"2970\">Defective or Incorrect Products<\/h2>\n<p data-start=\"2972\" data-end=\"3232\">In the event that you receive a damaged, defective or different product than the one requested, please <strong data-start=\"3067\" data-end=\"3132\">contact us within a maximum period of 48 hours<\/strong> from receipt of the order in order to manage its replacement or return at no additional cost.<\/p>\n<p data-start=\"3234\" data-end=\"3318\">We will request photographs of the product and packaging to assess the incident.<\/p>\n<hr data-start=\"3320\" data-end=\"3323\">\n<h2 data-start=\"3325\" data-end=\"3367\">Decrease or Partial Return of the Product<\/h2>\n<p data-start=\"3369\" data-end=\"3668\">In the event of a partial return of a piece due to <strong data-start=\"3421\" data-end=\"3494\">significant weight loss or dissatisfaction for justified reasons<\/strong>, the <strong data-start=\"3518\" data-end=\"3544\">proportional refund<\/strong> corresponding to the kilograms actually returned may be managed, once the affected part has been received and assessed by our team.<\/p>\n<p data-start=\"3670\" data-end=\"3898\">The refund will be calculated based on the <strong data-start=\"3707\" data-end=\"3749\">price per kilo of the product purchased<\/strong>, subtracting only the remaining weight consumed or not returned. This policy is applicable exclusively to whole products such as hams or shoulders. <\/p>\n<hr data-start=\"3900\" data-end=\"3903\">\n<h2 data-start=\"3905\" data-end=\"3919\">Exclusions<\/h2>\n<p data-start=\"3921\" data-end=\"4150\">For reasons of hygiene, food safety and in accordance with current regulations, <strong data-start=\"4002\" data-end=\"4060\">returns of unsealed products<\/strong>, cut, sliced or manipulated, are not accepted, except in the case of original defect or shipping error.<\/p>\n<p data-start=\"4152\" data-end=\"4264\">Returns of products made to measure, personalized or knife-cut on demand are also not accepted.<\/p>\n<hr data-start=\"4266\" data-end=\"4269\">\n<h2 data-start=\"4271\" data-end=\"4293\">Customer Service<\/h2>\n<p data-start=\"4295\" data-end=\"4400\">For any questions related to returns or refunds, you can contact us through:<\/p>\n<p data-start=\"4402\" data-end=\"4515\">\ud83d\udce7 <strong data-start=\"4405\" data-end=\"4415\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4416\" data-end=\"4443\">info@jamonesmontedorado.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>At Jamones Monte Dorado, we are committed to offering you the highest quality products and excellent service. If, for any reason, your shopping experience has not been satisfactory, we offer you a clear and transparent returns and refunds policy. Right of Withdrawal The customer has the right to withdraw from the contract within 14 calendar &#8230; <a title=\"Returns and Refunds Policy\" class=\"read-more\" href=\"https:\/\/jamonesmontedorado.com\/en\/returns-and-refunds-policy\/\" aria-label=\"Read more about Returns and Refunds Policy\">Read more<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3516","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns and Refunds Policy - Jamones Monte Dorado<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jamonesmontedorado.com\/en\/returns-and-refunds-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns and Refunds Policy - Jamones Monte Dorado\" \/>\n<meta property=\"og:description\" content=\"At Jamones Monte Dorado, we are committed to offering you the highest quality products and excellent service. If, for any reason, your shopping experience has not been satisfactory, we offer you a clear and transparent returns and refunds policy. Right of Withdrawal The customer has the right to withdraw from the contract within 14 calendar ... 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